Contact us by phone at +1-773-545-7700, by email or by filling out our contact form to set an appointment for a remote diagnostic session.
Once an appointment is made, our team will contact you by phone before the remote support session.
Our technicians will then ask you to download TeamViewer by clicking the button on this page.
Run TeamViewer. A pop-up will appear with a unique ID and password.
Your session will begin once our technicians have made a successful connection to your computer.
Our team can help troubleshoot any issues you're experiencing with your platesetter from our offices. We offer flat-rate remote diagnostic support for CtP equipment and workflow software. We can help identify ctp error codes and offer solutions to return your equipment to optimal performance.
The link above downloads Team Viewer host software onto your computer. We will need the ID number that appears when you open the application. There is also a password that only applies for the next session or until the program is closed.