Start Date: 1985
Hello, and welcome to Viprofix. As President of this company, I have seen the Prepress industry evolve from Linotype systems in the 80′s, to the amazing possibilities we have now with digital CTP. My company has been doing this a long time, trust in our experience.
Start Date: 1987
As Sales Manager, I use my 25 years of experience to work with every client that contacts Viprofix. My goal is to help that client choose the best prepress solution for his/her company. I communicate fluently in English, Spanish and Russian.
Start Date: 1992
As Service Managaer, I am responsible for the refurbishment of prepress systems for potential clients. I work with my team to ensure that your product will work for you, as you want it. Ask me about our service contracts and let us take care of your machine, year round.
Start Date: 1998
In my 13 years with Viprofix I have witnessed the amazing change which the prepress industry went through from the era of film to CTP systems and digital presses. My main goal is to always advise and help clients choose the right solution for their specific needs.
Director of Administration
Start Date: 1985
I have been with Viprofix since the very beginning in 1985. I handle the company’s bookkeeping, accounts receivables, and payables. I am also in charge of HR and personnel related issues.
Start Date: 1990
Working as a field engineer in Viprofix has given me the opportunity to work with the newest electronic and micromechanics technology. Electronics and Precision mechanics systems are not only my job, they are my passion. I love staying up to date with the latest technology.
Start Date: 2008
I ensure that the machinery that leaves our facility is well packed, and that your order is complete. In addition, I make sure that all of your shipping documents are prepared accordingly.
Start Date: 2012
My goal is to make viprofix.com work for you. I specialize in web-development, email marketing campaigns, social media marketing and event management at different printing expos around the world.
How does your warranty work?
Our standard warranty covers the full cost of repair or replacement for parts during the first 6 months after installation or customs clearance at the destination port. Viprofix also provides free remote technical support online or via telephone during that term. If a part is found to be faulty during the warranty period, we will replace or repair that part at no additional cost to the buyer, except for shipping/customs clearance charges. In many cases, the bad part has to be shipped to Viprofix for an exchange.
How long does it take to refurbish my machine?
It usually takes 5 to 15 business days to recondition a system, depending on the complexity of your order and the current schedule of our Service Department. Our experienced engineers will do their best to assure every piece of equipment will be working perfectly for a long time so is can continue to be a great asset to your company.
Can I buy consumables from you?
Viprofix provides both regular (standard), low-chemistry and chemistry-free CTP plates, as well as imagesetting films. We are distributors of Xingraphics and DOT Works products. Our company carries consumables for all major brands of thermal plates for Agfa (Galileo, Xcalibur), Creo/Kodak (Trendsetter, Lotem and Magnus), SCREEN/Fuji (PlateRite) and Heidelberg (Topsetter). We also carry films and film chemicals for both HeNe and RLD type of imagesetters. Plates are sold in quantities of about 30 plates per order. The minimum shipment of film is 5 rolls.
Can I buy parts for my equipment?
Yes, we supply replacement parts for all the equipment we offer for sale and even for some older CTP and CTF models. If you cannot find a part you need on our parts list, simply contact us and we will see if we have it.
Why do I need to return my bad part?
Some parts are sold on an exchange basis which means that we want you to send us your bad part. This is a standard request of all manufacturers of prepress equipment. This policy allows us to offer the lowest prices on replacement parts.
How should I pack my laser head?
Please pack your laser head very carefully to assure safety during transport. We recommend packing it in a wooden crate or carton, at least 30” x 30” x 30” filled with high density foam [click to see video]. Crates can be made available to our customers at a discounted price. If you are an international customer, please fill out a certificate of origin before sending your laser. This will speed up the clearance process with US customs. If you have any doubts about how to fill it out, we are available to help.